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Terms and Conditions for Clinderma India
Welcome to Clinderma India. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and services (collectively referred to as the “Platform”). By accessing or using our Platform, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. Acceptance of Terms

By using Clinderma’s Platform, you confirm that you are at least 18 years of age or are accessing the Platform under the supervision of a parent or legal guardian. Your use of our services constitutes your agreement to these Terms.

2. Platform Usage

• You agree to use the Platform for lawful purposes only and in compliance with all applicable laws and regulations.
• You shall not misuse or attempt to disrupt the functionality of the Platform, including through unauthorised access, introducing malware, or engaging in fraudulent activities.

3. Account Registration

• To access certain features, you may be required to register an account. You must provide accurate and complete information and keep your login credentials confidential.
• You are solely responsible for all activity under your account. Notify us immediately if you suspect unauthorised access or use of your account.

4. Product Information and Pricing

We strive to provide accurate product descriptions, images, and pricing on our Platform. However, we do not guarantee that all details are free of errors. In case of errors, we reserve the right to correct them and update or cancel your order if necessary.
Prices are subject to change without notice.

5. Orders and Payments

• All orders placed through the Platform are subject to acceptance and availability.
• By placing an order, you authorise us to charge the payment method provided.
• We reserve the right to cancel any order if it violates these Terms, involves fraudulent activity, or due to unforeseen circumstances like stock unavailability.

6. Shipping and Delivery

• Orders will be shipped as per our Shipping Policy, which outlines delivery timelines, charges, and conditions.
• We are not responsible for delays caused by events beyond our control, such as natural disasters, strikes, or logistical disruptions.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy. Please review the policy before initiating a request.
Refunds will only be issued to the original payment method and may take time as per banking regulations.

8. Intellectual Property Rights

• All content on the Platform, including text, graphics, logos, images, videos, and software, is owned by Clinderma or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, or use any content from the Platform without prior written consent from Clinderma.

9. Limitation of Liability

• Clinderma is not liable for any indirect, incidental, or consequential damages arising out of your use or inability to use the Platform or its services.
• While we take reasonable measures to secure your data and transactions, we do not guarantee uninterrupted or error-free access to the Platform.

10. Privacy Policy

Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you agree to the terms of the Privacy Policy.

11. Prohibited Activities

You agree not to:

• Use the Platform to disseminate unlawful, defamatory, or offensive content.
• Engage in activities that harm Clinderma’s reputation or disrupt the operations of the Platform.
• Attempt to gain unauthorised access to our servers, systems, or data.

12. Modification of Terms

We reserve the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts in [insert city].

14. Contact Information

For questions or concerns regarding these Terms, please contact us at:

Email: help@theclinderma.com
Phone: +91 9303032593
Hours of Operation: Monday to Saturday, 9:00 AM to 6:00 PM

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This document was last updated on 16/11/2024. By continuing to use the Platform, you acknowledge and accept these Terms and Conditions.

Clinderma – A Brand Operated by Naase Healthcare Pvt Ltd
Effective Date: 14 May 2026

1. Introduction

Clinderma (“Clinderma”, “Company”, “we”, “our”, or “us”) is a dermatology and skincare platform operated by Naase Healthcare Pvt Ltd.

We are committed to protecting your privacy and safeguarding your personal, medical, and health-related information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you access or use our website, mobile platforms, teleconsultation services, WhatsApp communication channels, customer support systems, or purchase products and services from us.

By using Clinderma services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Gender and age
• Shipping and billing address
• Payment-related details

B. Health & Medical Information

• Skin photographs and treatment progress images
• Medical history and treatment records
• Prescriptions and consultation notes
• Lifestyle and dietary information voluntarily shared by users
• Follow-up records and treatment responses

C. Technical Information

• IP address
• Device and browser information
• Cookies and analytics data
• Website and app usage behavior

D. Communication Information

• Phone call recordings
• WhatsApp conversations
• SMS and email communication
• Customer support interactions
• Teleconsultation communication records

3. Purpose of Data Collection

We collect and process information for the following purposes:

• Dermatology consultation and treatment
• Prescription generation and follow-up management
• Product fulfillment and delivery
• Customer support and communication
• Treatment monitoring and progress tracking
• Personalizing customer experience
• Operational analytics and platform improvement
• Fraud prevention and security monitoring
• Marketing and promotional communication where permitted
• Compliance with legal and regulatory obligations

4. Consent

By accessing or using Clinderma services, you expressly consent to:

• Receiving calls, WhatsApp messages, SMS, and emails regarding consultations, products, services, orders, reminders, and support
• Sharing photographs and medical information for treatment purposes
• Communication with licensed dermatologists, pharmacies, logistics partners, and support teams involved in delivering services
• Recording and monitoring of calls for quality assurance, compliance, training, and dispute resolution purposes

You may withdraw consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain services.

5. Teleconsultation Services

Clinderma facilitates teleconsultation services through licensed healthcare professionals and associated providers.

Users acknowledge and agree that:

• Teleconsultation has limitations compared to physical consultations
• Medical advice depends on the accuracy of information and images provided
• Treatment outcomes and timelines may vary between individuals
• Users should independently seek emergency medical care where necessary

6. Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• Improve platform functionality
• Understand user behavior
• Enhance customer experience
• Deliver relevant advertising and remarketing campaigns

Users may disable cookies through browser settings; however, some features may not function properly.

7. Sharing of Information

We may share information with:

• Licensed dermatologists and healthcare professionals
• Pharmacy and fulfillment partners
• Logistics and courier partners
• CRM, communication, and technology service providers
• Payment gateway providers
• Analytics and cloud hosting providers
• Government or regulatory authorities where legally required

We do not sell personal medical data to third parties.

8. Data Security

We implement commercially reasonable technical, organizational, and administrative safeguards to protect user information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no digital platform or transmission system can guarantee complete security.

9. Data Retention

We may retain user information:

• For providing services and maintaining medical records
• For operational, legal, and compliance purposes
• For dispute resolution and fraud prevention
• For analytics and internal business improvement

Users may request deletion of personal data subject to applicable legal and medical record retention obligations.

10. Marketing & Promotional Communication

Users may receive:

• Educational content
• Product recommendations
• Promotional offers
• Consultation reminders
• Service and order updates

Users may opt out of promotional communication at any time through unsubscribe links, WhatsApp opt-out requests, or by contacting us.

11. Patient Photos & Testimonials

Patient photographs, testimonials, reviews, or treatment stories will never be used for marketing or promotional purposes without explicit written or digital consent from the user.

Users may withdraw such consent at any time.

12. Children’s Privacy

Clinderma services are not intended for individuals below 18 years of age without parental or guardian supervision and consent.

13. Third-Party Platforms & Services

Our services may integrate with third-party platforms and providers including but not limited to:

• WhatsApp
• Tata Tele and communication providers
• Shopify
• Payment gateway providers
• Analytics tools
• Cloud hosting providers

These third parties may process certain information in accordance with their own privacy policies.

14. User Rights

Users may request:

• Access to personal information
• Correction of inaccurate information
• Withdrawal of consent
• Deletion of personal information subject to legal obligations
• Opt-out from marketing communication

Requests may be submitted through the contact information provided below.

15. Legal Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

All disputes arising out of the use of Clinderma services shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.

16. Grievance Officer & Contact Information

Naase Healthcare Pvt Ltd
Brand: Clinderma

Email: support@clinderma.com

For any privacy-related concerns, complaints, or requests regarding your personal information, users may contact us using the details above.

17. Policy Updates

Clinderma reserves the right to modify or update this Privacy Policy at any time.

Changes shall become effective immediately upon posting on the website. Continued use of the platform after such changes constitutes acceptance of the updated Privacy Policy.

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© Naase Healthcare Pvt Ltd – All Rights Reserved.